eCom Gliders Terms and Conditions

1. Agreement and parties

These Terms apply to website visitors and to clients who purchase or receive services from eCom Gliders. Where a signed proposal, statement of work, quote, or invoice sets specific commercial terms (fees, scope, timeline), that document and these Terms together form the agreement. If there is a direct conflict on fees or scope, the accepted proposal or invoice controls for that engagement; these Terms control on all other topics unless we agree otherwise in writing.

2. Services we provide

eCom Gliders provides Amazon-focused agency services, which may include PPC and advertising management, listing optimization, content and creative support, catalog work, account operations, reporting, and related consulting. The services available may change over time. The current service list is described on our Services pages. The exact deliverables for your engagement are defined in the applicable proposal, statement of work, or written agreement.

3. Client responsibilities

Successful delivery depends on timely cooperation. You agree to:

• Provide accurate business information and maintain authority to grant access to Amazon Seller Central, Amazon Ads, and related tools
• Grant and maintain the access we reasonably need to perform the services, and notify us promptly of access changes
• Respond to requests for information, approvals, and feedback within a reasonable time
• Ensure product, listing, advertising, and brand materials you supply comply with Amazon policies and applicable law
• Understand that Amazon platform decisions, policy updates, and algorithm changes are outside our control

4. Payments and fees

Fees, billing cadence, and payment methods are stated in your invoice, proposal, or written agreement before work begins or continues.

• Payments are due according to the schedule on your invoice or agreement
• Late payment may result in pause or suspension of services until the account is current
• If services are paused because of late payment, missing documents, or delayed account access, a $100 reactivation fee may apply before work resumes
• Website purchases and prepaid packages are non-refundable as described in the Refunds section
• Payment processing may be handled by third-party processors such as Stripe; card data is handled by those processors under their terms

5. Refunds

Payments for eCom Gliders services, including one-time fees and automatically recurring charges, are non-refundable once processed. No refunds are issued for work that has started or been delivered.

To cancel a subscription or recurring service before the next charge, notify us at least 24 hours before the next billing cycle. Cancellations requested after a charge has already processed do not qualify for a refund for that cycle.

If you are unsure which service fits your needs, contact us before purchasing or renewing.

6. Term and cancellation

Either party may end an ongoing engagement by providing written notice (for example by email). Unless a different notice period is stated in your proposal or agreement, a 14-day written notice period applies for recurring services.

If you cancel early, you remain responsible for fees for work performed and fees accrued through the effective cancellation date. We may pause or end services immediately if these Terms are materially breached, if required access is withdrawn, or if payment remains outstanding after notice.

On ending an engagement, we will reasonably cooperate to hand back access and materials that belong to you, subject to payment of undisputed amounts owed.

7. Intellectual property and deliverables

Until your applicable fees are paid in full, creatives, copy, strategies, templates, and work product we create for the engagement remain our property. After full payment for the relevant deliverables, you own the final client-specific materials delivered to you, except for our pre-existing tools, frameworks, processes, and generic templates, which remain eCom Gliders property.

You may use paid deliverables for your brand's Amazon and related commerce channels. You may not resell, redistribute, or reuse our unpaid work, internal tools, or frameworks as a competing agency offering without our written permission.

With your approval, we may reference your brand name, logo, and publicly available results in case studies or marketing. You may withdraw that approval for future use by written notice.

8. Confidentiality

Each party agrees to keep the other party's non-public business information confidential and to use it only to perform under the engagement. Confidential information does not include information that is public through no fault of the receiving party, already known without duty of confidentiality, independently developed, or required to be disclosed by law (with notice where legally allowed).

We do not sell your confidential business data. Our Privacy Policy describes how personal information is handled.

9. No guarantee of results

We provide services using professional judgment and commercially reasonable efforts. Amazon marketplaces, advertising auctions, consumer demand, inventory, pricing, and competition change frequently. We do not guarantee specific sales, ACOS, ranking, ROAS, or other outcomes.

We are not liable for losses arising from Amazon or other platform decisions, policy enforcement, account health actions, algorithm changes, outages, or third-party tool limitations. You remain responsible for your products, claims, compliance, and account standing.

10. Limitation of liability

To the fullest extent permitted by law, eCom Gliders is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or related to the website or any service engagement will not exceed the fees you actually paid to eCom Gliders for the specific services giving rise to the claim during the three months before the event. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted by law.

11. Website use

You may use the website for lawful purposes only. You may not attempt to disrupt the site, scrape content in a way that harms operations, misrepresent your identity in forms, or use site content to build a competing service without permission. Website content is provided for general information and does not create a client relationship by itself.

12. Non-solicitation

During an active engagement and for twelve months afterward, you agree not to solicit for employment any eCom Gliders employee who substantially worked on your account, except through a general public job posting not targeted at that person. This does not restrict hiring where prohibited by applicable law.

13. Governing law

These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-law rules that would require another jurisdiction's laws. Courts located in New Mexico will have exclusive jurisdiction over disputes arising from these Terms or the services, except that we may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

14. Changes to these Terms

We may update these Terms from time to time by posting a revised version on this page with an updated date. Continued use of the website after posting constitutes acceptance of the revised Terms for site use. For active paid engagements, material changes that adversely affect your rights will apply as stated in written notice, or you may cancel under the cancellation section before the changes take effect for that engagement.

15. Contact

Questions about these Terms can be sent to eCom Gliders using the contact details below.