Amazon FBA reimbursement
Amazon FBA reimbursement services for lost, damaged, and returned inventory
We reconcile your FBA inventory and returns, find what Amazon still owes, and file reimbursement claims before the windows close.
Claim windows
Often 60 days
Lost, damaged, or never returned?
The short answer
What is an Amazon FBA reimbursement?
An FBA reimbursement is the money or replacement stock Amazon owes you when your inventory is lost or damaged in its network, or when a refunded customer does not send the item back.
Amazon now reimburses many warehouse losses automatically, but not all of them, and the amounts are not always right. Claim windows are short, so missed cases expire. Our Amazon FBA reimbursement service reconciles your reports, finds what is still owed, and files claims with the evidence Amazon asks for.
Common reimbursable cases
- Units lost or damaged in a fulfillment center
- Inbound shipments received short
- Refunded returns that never came back
- Removal orders lost in transit
Usually not reimbursable
- Items the customer damaged
- Cases past Amazon's claim window
- Units Amazon has already paid for
The problem
Why Amazon reimbursements go unclaimed
Most unclaimed money comes from four gaps. A monthly reconciliation closes them before the windows do.
Automatic does not mean complete
Amazon reimburses many losses on its own, but some cases are missed or valued wrong and need a claim.
Short claim windows
Many warehouse claims must be filed within about 60 days, so cases found late can no longer be claimed.
Returns that never come back
Refunded customers do not always return the item, and the return is not always charged back.
Nobody reconciles the reports
Checking the Inventory Ledger, returns, and reimbursements reports takes hours each month, so it is skipped.
What we recover
Amazon FBA reimbursement claims we file
Every stage where your units change hands is checked against what Amazon paid.
Inbound shipments
Units you sent compared with units Amazon received.
- Shipments received short
- Units damaged by the carrier
- Cases closed with units missing
Fulfillment center inventory
Stock lost or damaged while in Amazon's care.
- Lost units never found
- Warehouse-damaged units
- Units disposed of without payment
Customer returns
Refunds that should have been matched by a return.
- Refunded, item never returned
- Wrong or empty item returned
- Refund higher than the sale price
Removals and fees
Stock sent back to you and fees charged in error.
- Removal orders lost in transit
- Fees from wrong dimensions or weight
- Overcharged fulfillment fees
How much does Amazon still owe you?
Share your FBA volume. We review a sample of your reports and show what looks recoverable before you commit.
Returns
FBA returns reimbursement and customer-damaged returns
Returns are a common gap: refunds issued for items that never come back, or units graded customer damaged when the damage happened in Amazon's care.
Good Amazon return management checks every refund against what actually came back and how it was graded. Where the grading or the refund looks wrong, we open a case with the order history Amazon needs to review it.
What we check on returns
- Refunds with no return after the window
- Wrong, empty, or used items sent back
- Customer-damaged grades that look like warehouse damage
- Unsellable returns left without a decision
What returns management adds
- Return reasons tracked by ASIN
- Sellable and unsellable stock kept in view
- Removal or disposal of unsellable units
- Notes for your listing and packaging team
Policy and windows
Amazon FBA reimbursement policy at a glance
Each claim type has its own window and evidence. Missing either one usually means the case is denied.
| Item | Claim window | What the case needs |
|---|---|---|
| Lost or damaged in a warehouse | Short, often 60 days | Inventory Ledger history and accurate unit cost |
| Refunded, not returned | Opens weeks after the refund, then closes | Order, refund date, and return tracking |
| Inbound received short | Limited, starts when the shipment closes | Proof of delivery, packing list, and invoice |
| Removal order lost | Limited, from the removal date | Removal shipment and carrier tracking |
Amazon changes these windows, and since 2025 it values most lost and damaged units at manufacturing cost. We confirm the current policy in Seller Central before filing.
Your options
Automatic reimbursements, software, or a managed service?
Amazon pays many cases on its own. The question is who finds and files the rest.
| Item | Managed Amazon FBA reimbursement service | Reimbursement software | Amazon automatic only |
|---|---|---|---|
| Finds missed cases | Yes, by reconciling your reports | Flags likely cases | No, only what Amazon detects |
| Files and follows up | Our team files, replies, and appeals | Varies by tool and plan | Nothing to file, no appeals |
| Returns grading checked | Yes, refund by refund | Some tools | No |
| Evidence | Gathered with you: invoices, delivery proof, cost | Usually supplied by you | Not applicable |
| Your time | Reviewing a monthly report | Setup and reviewing flags | None, but cases expire |
Client reviews
What our clients are saying
How we recover Amazon FBA reimbursements
- 1
Connect and pull reports
We use read access to pull inventory, returns, shipment, and reimbursement data.
- 2
Reconcile
We match every lost, damaged, returned, and received unit against what Amazon paid.
- 3
File claims
We open cases with the evidence Amazon asks for, inside the claim window.
- 4
Track and report
We follow each case to a decision and report what was recovered.
Is it right for you
Who FBA reimbursement services are for
Reimbursement work pays off when enough units move through FBA to create cases.
A good fit
High-volume FBA sellers
More units moving through Amazon means more cases to check.
Brands with high return rates
Apparel, electronics, and other categories with frequent returns.
Teams with no time to reconcile
Nobody owns the monthly report checks.
Sellers with past shortfalls
Inbound shipments or returns that never added up.
Probably not the right fit
- Very low FBA volume. There may be too few cases to justify a review.
- You want claims for units Amazon already paid for. Duplicate claims put the account at risk.
- You only sell merchant fulfilled (FBM). FBA reimbursement rules do not apply.
FAQ
Amazon FBA reimbursement and returns questions
What is an Amazon FBA reimbursement?
An FBA reimbursement is a payment or replacement unit from Amazon when your inventory is lost or damaged in its fulfillment network, or when a refunded customer does not return the item.
Does Amazon reimburse lost inventory automatically?
For many cases, yes. Amazon now reimburses many lost and damaged warehouse units on its own, but some cases are missed or valued incorrectly and still need a claim.
How long do I have to file an FBA reimbursement claim?
Not long. Many lost and damaged inventory claims must be filed within about 60 days, and customer return claims open and close on their own schedule. Amazon changes these windows, so we check the current policy in Seller Central.
How does Amazon value reimbursed inventory?
Since 2025, Amazon reimburses most lost and damaged FBA units based on manufacturing cost rather than sale price. Keeping your cost data accurate helps make sure the amount is right.
What happens when a customer gets a refund but does not return the item?
Amazon should charge the customer or reimburse you after its return window. We check refunds against returns received and file a claim when neither happened.
Do you need my Seller Central login?
No. You add us as a user with the permissions needed to read reports and open cases. You can remove access at any time.
How much do FBA reimbursement services cost?
Pricing depends on your FBA volume and the scope of the work. We quote after a first review of your reports.
What is the Amazon FBA reimbursement policy?
It is the set of rules Amazon uses to pay sellers for inventory lost or damaged in its network, inbound shortages, and refunds without a return. Each claim type has its own filing window and evidence requirements, and since 2025 most lost and damaged units are valued at manufacturing cost. Amazon updates the policy, so we confirm the current version in Seller Central before filing.
What are customer-damaged FBA returns?
When Amazon grades a returned unit as customer damaged, it treats the customer as responsible and does not reimburse you. If the damage looks like it happened in the warehouse or in transit, we review the order and return history and open a case for Amazon to check the grading.
Do you also handle Amazon return management?
Yes. Alongside FBA returns reimbursement, we track return reasons by ASIN, keep sellable and unsellable stock in view, and help decide on removal or disposal of unsellable units.
Can you recover claims older than the window?
Usually not. Once a claim window closes, Amazon does not accept the case. That is why reconciliation works best monthly, so cases are found while they can still be filed.
Is it safe to use an FBA reimbursement service?
Yes, when claims are accurate. Amazon can restrict sellers who file duplicate or unsupported claims, so we only file cases your reports support and never claim units Amazon has already paid for.
Which reports do you use?
The Inventory Ledger, Reimbursements, Customer Returns, FBA shipment, and removal order reports, plus your unit cost data. Read access in Seller Central is enough to pull them.
How do I get started?
Submit the form on this page. We review a sample of your reports and tell you what looks recoverable before you commit.
Next step
Find out what Amazon still owes you
Share your FBA volume and main concern. We review your reports and show what looks recoverable.
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